Naim Guest House (hereinafter "We" or "Our") is committed to protecting your privacy. This privacy policy sets forth Naim Guest House's practices regarding information collected from users who access the website [website URL] (hereinafter "Website") or share their personal information with us. This policy also includes information about cookies. The following policies have been established to protect user privacy and ensure that your personal information is treated securely and responsibly. We ask that you read and review this privacy notice in the future to stay up-to-date with our most up-to-date privacy practices.

Policy for the processing of personal data

The data we collect

We collect two types of data from our users:

• General Information. The first type of data is non-disclosed, non-identifiable information that we may collect or request in the course of your use of the Website. We are not permitted to know the identity of Users whose Non-Personal Information has been collected. Non-Personal Information collected may include aggregated technical and usage information sent from your device, including software and hardware information (such as your device's browser type and operating system, language preferences, and access date and time, among others) collected for the purpose of improving the functioning of our Website. We may also collect information about your activity on the Website (such as pages viewed, online browsing, number of clicks, actions, and the like).

• Personal information. The second type of data is personal information, also known as information that allows the identification of an individual or that, with reasonable efforts, would allow the identification of individuals or data subjects. Such information includes:

• Device Information: We collect personal data from your device, including geotagging, IP address, unique identifiers (such as MAC address and UUID), and other information related to your activity on the Website.
• Registration Information: When you subscribe to newsletters or informational materials on our website, you will be asked for information such as your first and last name and email address.
• Contact Information: When you add your information to the Contact Us form on our website, you will be asked for information such as your first and last name, phone number, and email address.
• Booking Information: When you make a reservation online through our Booking Engine, you will be asked for information such as: first and last name, contact information, geolocation data, and financial information.

We receive your Personal Information from various sources:

Use of data

The data collected could be used for:

• Create and maintain internal records;
• Send notifications about our services, provide technical information, and answer questions users may have about customer service;
• Periodically send promotional emails about new products, special offers and other information that we consider may be of interest to you;
• Offer advertising when you use our Website (see more information under “Advertising”);
• Market our products (see more information in “Marketing”);
• Personalize the Website according to your interests;
• Perform statistical and analytical work required to improve the quality of the Website.

Advertisements

We may use third-party advertising technology to serve you ads when you access the Website. This technology collects your information in connection with your use of the Services to serve you ads (by adding third-party cookies to your web browsing experience).

Marketing

We or third-party subcontractors/suppliers may use your Personal Information, such as name, email address, phone number, and so on, to provide you with promotional materials related to our services that we believe may be of interest to you.

Out of respect for your right to privacy, we will include in the promotional materials we send you the option to opt out of receiving marketing or commercial offers from us. If you request to unsubscribe, we will remove your email address or phone number from our marketing distribution lists.



Please remember that even if you opt out of receiving marketing emails from us, we may still send you other important communications by email without the option to opt out. These communications may include customer service announcements or administrative information.

Information shared with third parties

We will never rent, sell, or otherwise share User Information with third parties, except as described in this Privacy Policy. In certain limited circumstances, we may share your Sensitive Information, including:

• Third-Party Contractors/Service Providers: We may share personal information with third parties involved in providing services. These third parties will only be authorized to use your personal information for the stated purpose and may not disclose such information to other parties except at our sole discretion and in accordance with this Privacy Policy.
• Legal and regulatory authorities: We may share our users' personal information with legal and regulatory authorities and/or third parties when required by law, necessary to allow us to exercise our legal rights, comply with our legal obligations, or necessary to prevent illegal activities or protect the safety or integrity of any person.
• Financial Transactions: In the event that all or part of our business is sold, merged, or transferred, we may transfer your personal information as part of the transition. We may also transfer your personal information to the owners of the hotels we manage.

User rights

Every user can:

• Request confirmation of whether or not your personal data is being processed and access to your collected personal data, along with additional information.
• Request a copy of your personal information that you have voluntarily provided to us in a structured, commonly used, and machine-readable format.
• Request rectification of your personal information under our control.
• Request the deletion of your personal information.
• Object to or challenge our processing of your personal information.
• Request restriction on our processing of your personal information.
• File a complaint with a supervisory authority.

However, please remember that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Retention

We will retain your personal information for as long as we deem necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined by taking into account the type of information collected and the purpose for which it is collected, taking into account applicable requirements and the need to destroy obsolete or unused information in the shortest possible time. In accordance with applicable regulations, we may retain records that include users' personal information, account creation documents, communications, and any other information required by applicable laws and regulations. We may rectify, replace, or delete incomplete or inaccurate information at any time we deem appropriate and at our sole discretion.

Security

We pay close attention to implementing and maintaining the security of the Website and its information. We use industry-standard procedures and policies to safeguard the security of the information we collect and store and to prevent unauthorized use of such information, and we require third parties to comply with similar security requirements in accordance with this Privacy Policy. Although we implement reasonable measures to protect information, we assume no responsibility for the acts of those who gain unauthorized access to or abuse our Website, and we make no guarantees, express, implied, or otherwise, that we will prevent such access.

Cookie Declaration

Definition of cookies

Cookies are small pieces of information that are stored on the hard drive of a computer or device (computer, tablet, or smartphone) by your web browser. Cookies are very helpful and can be used for various purposes. These purposes include navigating between web pages more efficiently, enabling the automatic activation of certain functions, remembering your preferences, and facilitating and streamlining the interaction between each user and our Services. Cookies are also used to ensure that advertising is relevant to each user and their interests, and to compile statistical information about the use of our Services.

Types of cookies

The Website uses the following types of cookies:

• Session cookies are stored temporarily during a browsing session and allow for normal use of the system. They are deleted from your device when you close your browser.
• "Permanent cookies" are cookies read by the Website. They are stored on your device for a fixed period of time and are not deleted when you close your browser. These cookies are used when we know that the same user visits the website repeatedly, for example, to allow us to save your preferences for your next login;
• “Third-party cookies” are other online services that place content on the page you are visiting, for example, external analytics companies that monitor and analyze your access to the Website.

Cookies do not contain information that can personally identify you, but Personal Information that we collect may be linked, by us, to the data collected and obtained from cookies.

We also use a tool called "Google Analytics" to collect information about your use of the Website. Google Analytics collects information such as how often users access the Website, the pages they visit during their visit, and other information. Google Analytics information is only used to improve our Website and its services. Google Analytics collects the IP address assigned to you on the date you visit the websites, instead of your name and other sensitive information. We do not combine the information collected through the use of Google Analytics with sensitive information. Google's ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Revocation of consent

You can withdraw your consent at any time by setting your browser to not allow cookies or deleting all cookies from your browser, following your device's preference instructions. However, if you choose to disable cookies, some features of our Website may not function properly, and your online experience may be limited.

More information

We reserve the right to amend or revise this Privacy Policy. Material changes will take effect immediately upon posting the amendment to this Privacy Policy. The most recent revision will be included in the "Last Revised" section. Your use of the Website, following notification of such amendments to our Website, constitutes your acknowledgment and consent to the amendments to our Privacy Policy and your agreement to be bound by the terms of such amendments.

Governing language: The agreement in the Spanish language will be the final and determining text of this agreement, without prejudice to the translation of this agreement into any other language.

If you have general questions about the Website or the information we collect from you and how we use it, please contact us at [email address].

Last modified 30/1/2025